QUESTION FOR AIDEVI

+ Orders & returns

• How can I place an order?

  Go to the product page of the product of your choice (via the top bar). On the page, click on “buy now”. You will be taken to another page where you may choose between placing a single purchase or more or opther options. 

• How can I cancel my order?

  You can cancel your order within 5 days without giving any reason by sending us an email at kevin@tinusbio.com. You cannot cancel an order if the product has been opened because of health protection reasons. If we shipped the order already, the customer will bear the cost of returning the package to us. For more information, please check our terms and conditions and refund policy.

• Can I return my order?

  Yes. We will reimburse your payments less the cost of the shipping fees, within 5 working days from the date on which we receive the returned product from you. You will bear the cost of returning the package to us, unless the item is faulty. You cannot return an order if the product has been opened and is therefore not suitable for return for health protection reasons. For more information, please check our terms and conditions and refund policy.

• Can I buy AIDEVI products in retail stores in HONGKONG?

  Yes. AIDEVI products are currently only available on our website or HongKong office.

+ Shipping

• Where do you ship from?

  Our warehouse is located in HONGKONG, but we offer worldwide shipping.

• Do you ship worldwide?

  Yes, we ship worldwide! You will see the postage fee and estimated duration when submitting your order. Bear in mind that you might be liable for local duties and taxes. Also familiarise yourself with rules around the import of NMN in your local country as we do not take responsibility for a failed import.

• What are the shipping costs?

  Shipping to HK and Chinese mainland is free. For most country we would like to offer the free shipping .

        Please check with us before order if your destination belong to Africa / Middle east 

• Do you ship to P.O. Boxes?

  No, we currently do not ship to P.O. boxes.

• Where’s my package?

  Please check the link in your order confirmation email to track the status of your package.

• The tracking for my order says “delivered,” but I never received it.

  Please reach out to us at Kevin@aidevi.com so we can check this with our carrier.

• How do I track my order?

  We will add the tracking link and carrier to the order confirmation email.

• How long will it take for my order to arrive?

  We ship the next business day of receiving your order. Orders shipping to Singapore will be delivered within 1-2 business days. International orders may take longer depending on the destination.

+ Payments

• In which currency are the prices listed?

  Our prices are listed in USD dollars. Don't worry, you can also buy our products from abroad with any major credit card, PayPal or Apple Pay.

• What payment methods do you accept?

  We accept all major credit cards, PayPal and Apple Pay. The major cards that we accept are: Visa, MasterCard, American Express, Diner's Club and JCB.

• Do you accept PayPal or ApplePay?

  We currently accept Paypal. 

• When will I be billed?

  You will be billed immediately upon purchase of your plan or individual product.

• Can I get a refund?

  Yes. We will reimburse your payments less the cost of the shipping fees, within 5 working days from the date on which we receive the returned product from you. You should bear the costs for returning the product to us. You cannot return an order if the product has been opened and is therefore not suitable for return because of health protection reasons. For more information, please check our terms and conditions and refund policy.

• How do I use a promo code?

  If you have a promo code, you can enter it at checkout on the payment page.

• Is your website secure?

  We take your security very seriously and have an ‘https’ designation on all pages on foryouth.co that houses secure information. All our payments are processed by paypal, a payment provider with the highest grade of payment processing security.